Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from nautiluspuzzles.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
- [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]]
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18 years.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customerservice@nautiluspuzzles.com or by mail using the details provided below:
Nautilus Puzzles
[Re: Privacy Compliance Officer]
Nautilus Puzzles, P.O. Box 100, SAN LUIS OBISPO CA 93401, United States
Third-Party Payment Processing
When you make purchases through the Services, we process your payments through a Third-Party application. The Third-Party application may collect certain financial information from you to process a payment on behalf of Nautilus Puzzles, including your name, email address, address and other billing information.
How We Use Your Information
We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your purchase history. The personal information you provide to us will also be added to our databases and used for future communications regarding new product offerings or other special promotions.
Nautilus Puzzles may use your data in any of the following two ways.
Providing you with products or services. Nautilus Puzzles may use information to fulfill orders or for information that may be included for future services such as processing orders or any other services Nautilus Puzzles may provide.
Marketing for NautilusPuzzles.com and Nautilus Puzzles Products. Nautilus Puzzles may use your Personal Information to market you offers, products, and Services. Nautilus Puzzles may provide you with these materials by postal mail, email, as permitted by applicable law.
More Details
In addition to email communication, we may also use your Personal Information (such as your name, postal address and shopping history) to contact you with marketing and promotional materials, or other information we feel may be of interest to you. Some of these materials may be sent via a third party service provider. The information shared with third party service providers may be used to supplement like-minded organizations direct mail marketing programs. No personal information is shared outside our third-party providers, and Nautilus Puzzles does not receive payment for any information shared with these vendors.
If you decide at any time that you no longer wish to receive direct mail communications from Nautilus Puzzles, you can can unsubscribe by emailing us at customerservice@nautiluspuzzles.com.
By registering with nautiluspuzzles.com, you are automatically subscribed to our email, but may choose to opt out of our email list at any time. If you decide at any time that you no longer wish to receive email communications from us, you can can unsubscribe by clicking here and updating your email preferences, or by emailing us at customerservice@nautiluspuzzles.com.
Live in the EU? We have updated our site in compliance of the new GDPR regulations. Any questions or data requests can be sent to customerservice@nautiluspuzzles. Please use the subject line “Privacy” and we will be more than happy to fulfill your needs.
Third-Party Advertising Partners + Internet Advertising Programs
We use cookies, pixel tags, local storage, and other technologies on our site to supplement the overall site experience. In addition, we use Third Parties that also use cookies and other technologies on our site, that allow us to connect with social media, serve ads and more services. The use of cookies allows us to place a small data file on our site that allows us to better understand how a user interacts with our site across multiple devices, channels and more. These cookies or pixel tags are used for services such as:
Analytics: We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how users engage with our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout. We use other analytics providers such as Segment and Quantcast to gather information on how users interact with our site
Google User-ID: This allows us to more accurately track and compile information from various sessions and tie them to a single anonymous user ID
Social Media Widgets: We use social sharing widgets through Sumo, by Sumo Inc., that allows users to share via social network, directly from nautiluspuzzles.com
Augmented Site Functionality: We use various Third Party Providers that allow us to enhance the site experience. This includes Reviews functionality by Yotpo, Inc., Search functionality by Algolia, Inc., and more.
Site Performance Information: We use performance monitoring software that allows us to understand user traffic levels on our site and receive alerts when traffic levels increase or errors arise on the site
Advertising & Targeting: We use advertising software to surface ads to users who have visited nautiluspuzzles.com
More Details
We use third-party service providers to serve advertisements (image banners or links) on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your online interactions with certain products and services. Such non-identifiable information does not include your name, address, email address or other personal information. The information is collected through the use of cookies, pixel tags, local storage, and other technologies, which is industry-standard technology used by many major websites.
Access to Personal Information
We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, membership transfer, or other change in control.
If you use a bulletin board, chat room, product reviews or any other publicly accessible area of the Site, you should be aware that any personally identifiable information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.
Additionally, we may provide links on our Site to websites controlled by third parties. We have no control over these websites and our privacy policy does not apply to these third party websites. Please consult the privacy policy of the website you are visiting.
NautilusPuzles.com does not sell, rent, loan or otherwise allow third party access to your information except as set forth above.
How We Protect Your Information
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
The Site uses security measures in order to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
Updating and Correcting Information
Your Data Rights
We will always respect your rights to limit or exclude the data you share with us. We offer you choices regarding the Personal Information we collect and share from you. Please understand that if you do limit the Personal Information you share with us, you may not be able to access all the features or Services at Nautilus Puzzles.
Here are the areas we collect Personal Information for that you may submit requests for:
Email
Physical Mail
Human Resources
Cookies & Session Information
Internet-Based Advertising
You may withdraw your consent, request a copy of your personal data, modify what data we collect or request that we delete the data we have collected from you by reaching out to customerservice@nautiluspuzzles.com with the subject “Privacy”.
Nautilus Puzzles will do everything in our control to meet the your Personal Information requests. There may be circumstances where we are unable to meet those demands, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary.
If Nautilus Puzzles determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.
Data Retention
Nautilus Puzzles retains Personal Information provided by site visitors, as described in this Privacy Policy, for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected. In addition, we may use or disclose personal information in the good faith belief that we are lawfully required to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or the instructions of legal authorities, to respond to any claims, to enforce our legal rights, or to protect the rights, property or personal safety of ourselves, our employees, you, or members of the public.
Security of Your Information
The security and privacy of you Personal Information is important to us and we take necessary and reasonable measures to protect your data. When you enter your Personal Information in our forms we encrypt this data through SSL or other technologies. Please understand that transmitting or storing data on the internet is not completely secure and we cannot guarantee absolute security of any information.
International Users
Site visitors from countries outside of the United States, including the European Union, should understand that any data provided to Nautilus Puzzles may be transferred to the United States. By choosing to visit our Site, engage in our Services or otherwise provide information to us, you agree that any dispute arising in connection with Nautilus Puzzles will be in accordance with the Terms.
Children's Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
Changes to This Privacy Policy
If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted. We last modified this privacy policy on October 25, 2018, which is the effective date of this policy.
Your California Privacy Rights
California Civil Code Section 1798.83 permits our Members who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address shown below.
How to reach us
If you have any questions about this Privacy Policy, please contact us at:
Nautilus Puzzles, Inc.
San Luis Obispo, CA 93401
+1 (805) 399-2688
customerservice@nautiluspuzzles.com
Last Updated: October 25, 2018. ©2018 Nautilus Puzzles Inc. All rights reserved.
