Frequently Asked Questions
What Makes Your Custom Puzzles Different From Standard Photo Puzzles?
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Our custom puzzles are laser-cut from 4mm thick sustainably harvested wood, feature intricate whimsical pieces, and come in elegant, collectible packaging, unlike mass-produced cardboard photo puzzles.
Can I Choose the Artwork or Photo for My Custom Puzzle Design?
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Yes, you can upload your own image. You’re the artist, each custom puzzle from a photo is created using the image you provide. If you did not take the picture, please ensure the copyright holder authorizes you to use the selected image.
What Image Resolution Is Best for Creating a High-Quality Custom Puzzle?
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For the sharpest results, we recommend uploading high-resolution images (at least 300 DPI) that are well-lit and in focus. Images can be portrait or landscape. Not square. Minimum file size is 1MB. File format of .jpg and .gif only. No screenshots or extreme panoramas or images pulled from social media. We do not do any image manipulation/correction. You are responsible for image quality and resolution.
Can I Add a Personalized Message or Name to the Custom Puzzle Design?
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Absolutely! You can personalize the puzzle box with a title or message, and the creator, making it a meaningful, personalized puzzle gift.
How Many Pieces Can I Select for My Custom Puzzle, and How Difficult Will It Be?
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Choose between 260 pieces (moderate) or 475 pieces (challenging). Both offer Level 2–3 difficulty and are true personalized puzzles for adults.
Do Your Custom Puzzles Include the Same Whimsical, Artistic Cuts as Your Other Wooden Puzzles?
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Yes, each puzzle includes whimsical figural pieces, playful shapes that reflect the theme of the image, maintaining Nautilus’ signature artistic style.
How Long Does It Take to Create and Ship a Personalized Wooden Puzzle?
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The timeline for custom puzzles is 7-10 days, plus shipping time. Shipping estimates are shown during checkout.
Will I See a Preview of My Custom Puzzle Before It’s Made?
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Yes, you will see a preview of your image when you upload it to the website and can crop it and center it to fit the finished puzzle specifications.
What Makes a Good Picture for a Custom Puzzle?
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Consider your image chopped up into 250 - 475 puzzle pieces. Is there a good range of colors? Are there different textures and patterns? Too much blue sky or foliage can make for especially frustrating puzzles. As can photos where the subject is too far in the distance, or the people are not centered. Avoid large white areas, as too much plain white area makes the cut lines stand out and detracts from the puzzle image. The best custom puzzles feature a range of colors and textures, a balanced composition, and engaging subject matter.
Can I Get an Irregular-Shaped Custom Puzzle?
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All custom puzzles are produced rectangular in shape, either Portrait or Landscape, to fit the aspect ratio of the image submitted. Irregular shaped puzzles, square puzzles, and puzzles with borders are not available.
Can I Request Custom Pieces/Whimsies?
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We ask that you select a die-cut design from our custom range that most closely matches the theme of your image, or the message you wish to convey. Custom whimsy shape requests cannot be accommodated.
Can I Reorder a Custom Puzzle?
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If you buy additional copies of the same size custom puzzle with the same image, you can save on multiple copies. Use the codes on the product pages to save 10% on 2+ items and 25% on 10+ items of the same image. The discount will be applied at checkout when you use the code. If you decide at a later date that you want additional copies, we can still apply the discount. Just reach out to us at help@nautiluspuzzles.com.
Where Are Nautilus Puzzles Made?
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Nautilus Puzzles are Made in the USA at our warehouse in sunny, central California.
