If you order before 2:00 p.m. Pacific, your order will be shipped that day. Orders after 2:00 p.m. are shipped the next business day (M—F).

Delivery charges are calculated at checkout based on the weight/volume of your shipment and the shipping address.

USA Free Shipping: Typically takes 7 - 9 Business Days, and the last mile is delivered by USPS. Please choose a paid shipping method if you cannot receive USPS delivery or shipping to Alaska, Hawaii, U.S. protectorates, APOs, FPOs, or P.O. Boxes.

USPS Ground Advantage: 6 - 8 Business Days

UPS Groundsaver/Surepost: 6 - 8 Business Days

USPS Priority Mail: 2 - 3 Business Days

USPS Priority Mail Express: 1 - 2 Business Days

UPS 2nd Day Air: 2 Business Days. No Saturday Delivery

UPS Next Day Air: 1 Business Day. No Saturday Delivery

For your peace of mind, all orders are sent using a tracked courier service. Once your order has been picked up, you will receive an email with the tracking details, allowing you to monitor your shipment's progress.

Orders outside the U.S. are not eligible for Free Shipping. Please choose your paid shipping method during checkout. We offer DHL, UPS, and USPS Priority Mail for international shipments.

Customs and Import Duties: If your puzzles are being delivered outside the USA, your order may be subject to import fees. These are stipulated by each individual country and are not collected or remitted by Nautilus Puzzles. Unfortunately, as we cannot advise you on the amount of these fees, we recommend contacting your country’s customs office or tax agent for the respective rates.

Returns - Peace of Mind Guaranteed

If you are less than delighted with your new puzzle, you can return it to us within 30 days of receiving your order for a full refund or store credit. We ask that it be unused and in its original condition and packaging (shrink-wrap not removed).

If you contact us in advance, we can email you a prepaid shipping label that you can print and affix to your return. To request this label, simply provide your order number and reason for return to our customer service team at help@nautiluspuzzles.com. Shipping costs will be deducted from your refund/credit, but they are charged at our volume discount shipping rates rather than the standard retail rate.

Please note we can only accept custom puzzles for return or refund if there are quality issues, as these items have been produced specifically for you.